Store Policy

Return & Refund.

1. General Returns

Salvage Supplies accepts returns on all items within 30 days of purchase.

If there is a problem, fault, or defect with an item, please contact us via email or WhatsApp to begin the return process. We may request photographs, videos, or other information to help us assess the issue before arranging the return.


2. Tattoo Machines

Tattoo machines are covered for faults or defects for a period of six months from the date of purchase.

Customers must contact us via email or WhatsApp as soon as a fault becomes apparent. Depending on the nature of the issue, the machine may need to be returned for inspection, testing, repair, replacement, or refund.


3. Change-of-Mind Returns

If you wish to return an item because you have changed your mind and there is no fault or defect with the product, the responsibility and cost of returning the item will fall on the customer.

The item must be returned in its original condition and, where applicable, in its original packaging. The customer is responsible for ensuring that the item is safely packaged for return.


4. Courier Costs

If the return is due to an error on our part, or because the product supplied is faulty, defective, incorrect, or not the product ordered, Salvage Supplies will refund the reasonable return courier fee and cover the courier cost of sending a replacement item.

If the return is due to a change of mind and there is no fault with the product, all return courier costs will be for the customer’s account.


5. Refund or Store Credit

Where a return is approved, the customer may choose between:

  • A refund to the original payment method; or
  • Store credit to the value of the approved refund.

Where a replacement is appropriate and agreed to by the customer, a replacement product may be supplied instead.


6. Refund Processing Time

Approved refunds will be processed within seven days after the return has been approved.

Please note that the time taken for the funds to reflect in the customer’s account may depend on the customer’s bank or payment provider.


7. How to Request a Return

To request a return, please contact Salvage Supplies by email or WhatsApp and provide:

  • Your name and order number;
  • The product you wish to return;
  • The reason for the return; and
  • Photographs or videos of the issue, where relevant.

We will review the request and provide instructions on the next steps.


8. Important Notice

This Return & Refund Policy does not limit or exclude any rights that a customer may have under applicable South African consumer protection law.