Privacy Policy.

Last Updated: July 2026

Salvage Supplies respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with Salvage Supplies.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

1. Information We Collect

We may collect personal information that you provide to us, including:

• Your full name;
• Email address;
• Telephone or WhatsApp number;
• Billing address;
• Delivery address;
• Company or business information, where applicable;
• Order and purchase history;
• Payment and transaction information;
• Communications sent to us by email, WhatsApp, social media or through our website; and
• Any other information that you voluntarily provide to us.

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information and information relating to how you interact with our website.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders;
• Arrange delivery or collection of products;
• Process payments and refunds;
• Communicate with you regarding your orders;
• Respond to questions, complaints, warranty claims and return requests;
• Provide customer support;
• Maintain customer and transaction records;
• Improve our website, products and services;
• Detect or prevent fraud and misuse of our website;
• Comply with our legal, tax and regulatory obligations; and
• Send marketing or promotional communications where permitted by law.

We will only process personal information for a lawful and legitimate purpose.

3. Orders and Payments

When you place an order with Salvage Supplies, we collect the information necessary to process and fulfil your order.

Payment transactions may be processed through third-party payment service providers. Salvage Supplies does not intentionally store complete credit or debit card details on its own systems where payments are processed through an external payment provider.

Payment service providers may process your personal information in accordance with their own privacy and security policies.

4. Delivery and Courier Services

Where an order requires delivery, we may share information necessary to complete the delivery with our courier or logistics service providers.

This information may include your:

• Name;
• Delivery address;
• Contact number; and
• Order or delivery reference information.

We only provide information that is reasonably necessary for the courier or service provider to perform the required service.

5. WhatsApp, Email and Customer Communications

If you contact Salvage Supplies through WhatsApp, email, social media or another communication platform, we may retain a record of the communication.

We may use this information to respond to your enquiry, assist with an order, resolve a complaint or maintain an appropriate record of our communications with you.

Please be aware that third-party communication platforms may process information in accordance with their own privacy policies.

6. Marketing Communications

Salvage Supplies may send customers information relating to products, promotions, special offers or other marketing communications where permitted by applicable law.

Where consent is required, we will request the appropriate consent before sending electronic direct marketing communications.

You may opt out of marketing communications at any time by using the unsubscribe option provided, where available, or by contacting us directly.

Opting out of marketing communications will not prevent us from sending communications that are necessary to process an order, provide customer service or fulfil our legal or contractual obligations.

7. Cookies and Website Information

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyse website usage and improve the customer experience.

Certain cookies may be necessary for the website and online store to function correctly.

Third-party services integrated into our website may also use cookies or similar technologies in accordance with their own privacy policies.

Where applicable, you may manage cookies through your browser settings or the cookie options made available on our website.

8. Sharing of Personal Information

Salvage Supplies does not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary for the operation of our business, including:

• Payment service providers;
• Courier and logistics companies;
• Website and hosting service providers;
• Accounting and financial service providers;
• Information technology and security service providers; and
• Professional or legal advisers.

We may also disclose personal information where required by law, a court order, regulatory authority or lawful government request.

Third-party service providers are only provided with information reasonably necessary for the service they perform.

9. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

While we take reasonable steps to protect personal information, no website, electronic communication or data storage system can be guaranteed to be completely secure.

Where Salvage Supplies becomes aware of a security compromise involving personal information, we will take appropriate steps in accordance with applicable law.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Certain order, payment and transaction records may be retained for accounting, tax, legal, warranty or regulatory purposes.

When personal information is no longer reasonably required, we may delete, destroy or de-identify the information in accordance with applicable law.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request confirmation of whether we hold personal information about you;
• Request access to your personal information;
• Request correction or updating of inaccurate personal information;
• Request deletion of personal information where legally permitted;
• Object to certain processing of your personal information; and
• Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact Salvage Supplies using the contact details provided below.

We may need to verify your identity before processing a request relating to personal information.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment providers, social media platforms or other services.

Salvage Supplies is not responsible for the privacy practices of independent third parties.

We recommend reviewing the privacy policies of any third-party service that you use.

13. Changes to This Privacy Policy

Salvage Supplies may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The updated Privacy Policy will be published on our website and the “Last Updated” date may be amended accordingly.

14. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, or if you wish to exercise your rights regarding your personal information, please contact Salvage Supplies via email or WhatsApp.

If you believe that your personal information has been processed unlawfully, you may also lodge a complaint with the Information Regulator of South Africa.